Terms and Conditions
Deposits
A deposit is required to guarantee your reservation. All deposits and payments must be paid in US dollars, check, money order or credit card (Visa or MasterCard).
The required deposit to hold a reservation greater than 90 days from departure is $500, unless otherwise noted in the detailed itinerary.
Trip Payment
The balance of the trip is payable by US dollars, check, money order or credit card (Visa or MasterCard). The remaining balance is due 90 days prior to trip departure. If a reservation is made less than 90 days prior to departure, final payment is due upon trip confirmation.
With your authorization, we will automatically charge the remaining trip balance to your credit card when due. If final payment has not been received according to the deposit and payment policy, we reserve the right to cancel the reservation and refund the deposit.
Cancellation and Refund Policy
Exceptions will not be made to this policy for any reason.
Our cancellation charges reflect the numerous expenses that Falk Custom Adventures is unable to recover in the event that you must cancel your trip for any reason. These fees are not meant to be seen as a punishment in any way. We understand that the majority of people who cancel their trip do so out of necessity.
If you have to cancel your reservation, you must notify us as soon as possible in writing by fax, email or mail to:
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Address: Falk Custom Adventures P.O. Box 10442 Palm Desert, CA 92255 Email: reservations@falkadventures.com Fax: (760) 406-9710
Cancellations are effective upon receipt at our office.
Your refund amount will be determined by the amount of notification given of cancellation as shown in the following formula.
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Number of days prior to departure Refund Amount 91 or more days 50% of deposit 50 - 90 days 50% of trip fees 49 days or less No Refund
Please note that prices are quoted as a package and there are no refunds for any unused portion of your trip, not arriving, arriving late or leaving early. No partial refunds will be given for unused hotel rooms, meals or for any reason whatsoever.
Cancellation by Falk Custom Adventures
Falk Custom Adventures reserves the right to cancel a trip due to insufficient sign-up or any other cause. If we must cancel a trip due to insufficient sign-ups, you will be given notice at least 30 days in advance. In the case of insufficient sign-ups, you will be given a full refund of all payments received plus a voucher good for $100 off any other Falk Custom Adventures trip during the next 18 months.
In the rare event that Falk Custom Adventures must cancel a trip due to circumstances beyond our control such as a natural disaster or unsafe conditions, you will be given a full refund of all payments received to date.
Falk Custom Adventures is not responsible for any additional expenses incurred by trip members preparing for a trip that will be or has been cancelled such as non-refundable airline tickets or passport fees.
Your change of plans:
If you would like to transfer to a different trip, we will give you a different reservation, dependent on availability, and transfer all payments made to the new reservation.
If notification is given more than 90 days out from the original trip departure date, there will be no fees assessed for change of reservations. If less than 90 days exist before the original departure date, the regular cancellation policy will apply.
Itinerary Changes
Falk Custom Adventures reserves the right to update itineraries without notice or adjust an itinerary due to unforeseen circumstances.
Most times, it is Mother Nature who is responsible for itinerary changes and our expert guides will adjust the itinerary to compensate.
We are always looking for ways to make our itineraries better and we make every effort to update the published itinerary promptly. There is, however, a possibility that we have found something new that we believe you would enjoy during your trip and we have not been able to update the published itinerary before your departure.